Our Responsible Gaming Philosophy
At oxibet, responsible gaming is not an afterthought — it is a foundational principle woven into every aspect of our Platform. We recognize that while the vast majority of our players enjoy sports betting, live casino, and slots as a form of entertainment, a small number of individuals may develop patterns of play that cause financial or personal harm.
Our goal is to create an environment where all players — from casual football fans placing a weekend wager on BRI Liga 1 to experienced bettors tracking EPL markets — can engage with our services safely, with full awareness of the risks involved and the tools available to manage their play.
We are committed to operating with transparency, integrity, and genuine care for the well-being of every User on the Platform. The measures described on this page are not simply regulatory requirements; they reflect our core belief that a sustainable, trustworthy gambling brand treats player welfare as a business priority, not an obligation to be minimized.
Remember: All forms of gambling carry risk. Never wager more than you can comfortably afford to lose. Gambling outcomes are determined by chance — there is no guaranteed strategy or "system" that reliably produces winnings over time.
Strict 21+ Age Policy
oxibet enforces a strict minimum age requirement of 21 years for all registered Users, in line with responsible gaming standards for the Indonesian market. We take underage gambling extremely seriously and maintain multiple safeguards to prevent minors from accessing our services:
- Age Declaration at Registration: All Users must declare their date of birth during Account creation. Providing a false date of birth constitutes a breach of our Terms & Conditions and may result in permanent Account closure and forfeiture of funds.
- Mandatory KYC Verification: Before processing any withdrawal, oxibet requires Users to submit a valid government-issued Indonesian National ID Card (KTP) or passport. KYC documents are reviewed to confirm that the Account holder is at least 21 years of age.
- Ongoing Monitoring: Our compliance team monitors Account activity for behavioral indicators that may suggest underage play, including anomalous registration patterns, device sharing, or inconsistencies between profile data and transaction records.
- Immediate Suspension: Any Account confirmed to belong to a person under the age of 21 is immediately suspended, all winnings and deposits are forfeited, and the matter is reported to appropriate authorities where required by law.
If you are a parent or guardian and are concerned that a minor in your household may be accessing gambling sites, we strongly recommend enabling parental control software on shared devices and monitoring internet activity. Contact our support team for guidance on how to block access to oxibet from specific devices.
Player Protection Tools
oxibet provides a comprehensive suite of self-management tools that allow you to set boundaries on your gambling activity. These tools are available to all verified Account holders and can be activated through your Account settings or by contacting our support team directly.
Deposit Limits
Set a maximum daily, weekly, or monthly deposit cap in IDR to keep your spending within a budget you are comfortable with.
Loss Limits
Define the maximum amount you are willing to lose over a set period. Once your limit is reached, no further wagers can be placed until the period resets.
Session Time Limits
Set a maximum session duration after which the Platform will automatically log you out. Optional session reminders alert you at defined intervals during play.
Cool-Off / Time-Out
Take a short break from gambling by activating a cool-off period of 24 hours, 48 hours, 7 days, or 30 days. Your Account is suspended for the chosen duration.
Self-Exclusion
Permanently or long-term exclude yourself from the Platform for a minimum of 6 months, 1 year, or indefinitely. This decision is irrevocable for the chosen period.
Activity History
Review a detailed log of all your wagers, deposits, withdrawals, and session durations to maintain a clear picture of your gambling behavior over time.
Increasing Limits: Requests to increase a deposit or loss limit take effect after a mandatory 7-day cooling-off period. Requests to decrease a limit take effect immediately. This asymmetry is deliberate — it gives you time to reconsider an impulse decision to increase your exposure.
Self-Exclusion: A Serious Step We Fully Support
Self-exclusion is one of the most powerful tools available to a player who feels their gambling is becoming unmanageable. When you self-exclude from oxibet, the following happens:
- Your Account is immediately suspended and made inaccessible for the duration of the exclusion period;
- Any remaining verified cash balance is returned to your last-used withdrawal method within 14 business days;
- You will be removed from all marketing communications (email, SMS, WhatsApp promotions) for the duration of the exclusion;
- Attempts to re-register under a new email address or identity during the exclusion period will be detected and blocked.
To request self-exclusion, contact the oxibet support team via live chat or email with the subject line "Self-Exclusion Request." Our team will process the request within 24 hours and send written confirmation. The exclusion is irrevocable for the selected period — there are no exceptions, even if you later feel you have recovered.
Need to Self-Exclude Right Now?
Contact our support team immediately. We process self-exclusion requests within 24 hours, 7 days a week including public holidays such as Idul Fitri and Nyepi.
[email protected]Recognizing Problem Gambling
Problem gambling can develop gradually and is not always immediately obvious — even to the person experiencing it. Below are common warning signs that gambling may be becoming a problem. Recognizing these signs early is the first step toward regaining control.
Continuing to gamble after a losing session in an attempt to recover lost funds, often leading to larger wagers and deeper losses.
Using funds allocated for rent, bills, food, or other necessities for gambling deposits, or borrowing money specifically to gamble.
Repeatedly failing to stop gambling when you intend to, or feeling anxious, irritable, or restless when not gambling.
Concealing the extent of your gambling from family members, friends, or colleagues out of shame or fear of judgment.
Missing work, neglecting family obligations, or withdrawing from social activities due to time spent gambling or recovering from gambling-related stress.
Using gambling as a way to cope with stress, anxiety, depression, or personal problems rather than as a form of entertainment.
If you recognize two or more of the above signs in your own behavior, we strongly encourage you to reach out to the oxibet support team to discuss self-exclusion or limit-setting options. You can also seek confidential support from a professional counseling service.
Quick Self-Assessment
The following checklist is a simple, non-clinical self-assessment tool. It is not a diagnostic instrument, but it can help you reflect on your current relationship with gambling. Consider each statement honestly.
Gambling Behavior Checklist
Check any statement that applies to you over the past 30 days:
This checklist is for personal reflection only. If you checked one or more statements, consider speaking with a support professional or contacting the oxibet responsible gaming team.
Getting Help & External Support
oxibet's support team is trained to assist with responsible gaming concerns and can guide you through activating any of the player protection tools described above. Our agents are available 24/7 and can communicate in both English and Bahasa Indonesia — so language is never a barrier to getting help.
If you feel that your gambling behavior requires professional support beyond what our Platform tools can offer, we encourage you to speak with a qualified counselor or therapist who specializes in behavioral addiction. In Indonesia, general mental health and behavioral counseling services are available through community health centers (Puskesmas) in cities including Jakarta, Surabaya, Bandung, Medan, Yogyakarta, and Bali.
Remember: seeking help is a sign of strength, not weakness. Problem gambling is a recognized behavioral condition — it is not a character flaw, and effective support is available. The sooner you reach out, the easier it is to regain control.
Contact oxibet Responsible Gaming Support
Our trained support team is available around the clock to discuss any concerns about your gambling activity — confidentially and without judgment.
[email protected] Live Chat — 24/7On This Page
21+ Strictly Enforced
All Users must be at least 21 years of age. KYC verification confirms eligibility before any withdrawal is processed.
Self-Exclusion Available
Request a 6-month, 1-year, or indefinite account suspension at any time by contacting our support team.
24/7 Bilingual Help
Our agents speak both English and Bahasa Indonesia. Reach us any time via live chat or email — including during Ramadhan, Idul Fitri, and other public holidays.